Penguin Group of Institutions

No Cancellation / Amendment / Postponement charges applicable prior to 7 days from check – in date.
No Cancellation / Amendment / Postponement charges applicable prior to 20 days from check – in date for early bird booking.
100% of cancellation charges applicable within 7 days to check -in for regular booking.
100% of cancellation charges applicable within 20 days to check – in for early bird booking.
Refund of any valid cancellation amount will take 10 working days and will attract 5% of payment gateway charges.

All payments for need to be made in advance into the bank account through either a NEFT or the online payment gateway on the website.
We will consider bookings confirmed only after payments have been made into the bank account and we receive a confirmation of the same. In case of a technical or bank related delay on this, and if the room is blocked by someone else, we will request the property to do a full refund of the payment made.
By making a full/partial payment, you are agreeing to the house rules that apply for each property, maintain the sanctity and decorum of the place, and indemnify the property or against any injury, death, or other losses incurred because of outdoor activity, insects and animals, weather conditions and acts of God.

promises to not share your personal information/data with any external/third party agency for marketing, sales etc purposes. We’ll send you an occasional update ourselves – but feel free to opt out of that as well.

Cancellation / Return Fees Policy